Refund Policy

For customer who need to return the item after purchased due to (damage during shipment, wrong size, item defect and etc.), you can send it back to us for a refund or an exchange.

Return Procedure

We suggest customer to follow the procedures below to return the item after receive the confirmation. Follow the step below :

  1. Take a photo of the item to be returned
  2. Contact our Customer Return Department before returning the parcel.
  3. Pack the item with their original packaging box include sales invoice and other accessories (free gifts and etc.)
  4. Return the item to the following address within 7 days.
    • Attention to : Officer Name
    • Item Mention : Sample / Return Accessories
    • Address : Lot F-018,1st Floor, Mid-Valley Megamall. Mid Valley City, Lingkaran Syed Putra 59200 Kuala Lumpur, Malaysia
    • Contact : +60123129213
  5. Please provide us the return parcel tracking number. Kindly immediately inform to our return department officer to prevent any problem during the return process.

* Customer shall bear the courier charge on returning item and be responsible for the safe delivery of the item.

After Parcel Arrives

Customer will be informed by call or email notice once the item arrived.

If the return item approved after item and quality examination.

Please allow 7 to 10 working days for your return to be processed. The refunds will be in form of credit into e-wallet are not exchangeable to cash.

* If your parcel lost / damage during delivery, kindly contact our officer. Please don’t direct contact related courier service and mention the item in your parcel is gold item. If courier service know there is any gold item in the parcel, they shall not refund the payment to either seller or buyer.